Delete your account

How to delete it yourself

1. Sign in to your account.
2. Open Profile from the menu.
3. Scroll to Delete account at the bottom of the page.
4. Type your email address to confirm, then select Delete account.

The deletion takes effect immediately. You are signed out and cannot sign in again with that account. You are free to register again later with the same email address.

You cannot delete the account yourself while a tenancy is running, a booking is open, or the same login is used for a tenant, partner or agent account. Write to us at the address below, we settle the open matter with you first and then close the account for you.

What is deleted immediately

• Your sign-in. It stops working at once and cannot be restored.
• Your name, email address, phone number, nationality and date of birth on your account
• The passport and Emirates ID scans stored on your profile. They are permanently removed from storage.
• Your profile photo
• The contact details on your record in our customer database: name, email addresses, phone numbers and address
• The payout bank accounts you saved in your profile
• The push notification registrations of your devices, your usage logs and the advertising click data that is linked only to you
• Your chats with our assistant
• The content of support tickets that do not belong to a booking or transaction: the subject, the messages, and the email address and phone number stored with them. The emptied ticket stays as a record, and files attached to it stay with your documents.

What we keep, and why

We cannot delete everything, and we would rather say so plainly than surprise you later. UAE law requires us to keep certain records after an account is closed, typically for five years. These records stay on file, attached to your closed account:

• Property transactions and tenanciesSale, purchase and tenancy records we handled for you, with their contracts and the documents filed with them. Real estate regulations in Dubai require transaction files to be kept.
• Identity checks for a transactionThe identity documents and declarations collected for a property transaction (KYC). UAE anti-money-laundering rules require them to be kept.
• Bookings, invoices and paymentsServices you booked, their invoices and payment records, and commission statements. UAE tax and commercial law require them to be kept.
• Tickets and case files of a booking or transactionSupport tickets and case files that belong to one of the records above are kept with it.
• Consent recordsWhat you accepted or declined, and when, for as long as we could have to prove it.

Your closed account itself no longer shows your name or contact details. Some of the records above name you by their nature, for example a signed contract, an invoice in our accounting system or an identity form. Those keep your name for as long as the record is kept.

We do not yet delete these records automatically when the retention period ends. You can ask us to remove them once it has.

What is not removed automatically yet

The automatic deletion does not cover the following data yet. It stays on file after your account is closed. Write to us if you want it removed, and we will remove everything we are not required to keep.

• The ownership record for your properties, which still carries your name, email address and phone number
• Your properties in the portal, with the documents and photos stored for them, including files attached to support tickets
• The notifications in your portal inbox
• Emails and WhatsApp messages exchanged with our team, and the history of our business relationship in our customer database

If you are a referral partner

Your partner record is not deleted with your account. The agreement, your identity verification, your payout details and the commission statements are kept as described in our Privacy Policy. You lose access to the partner area, and open commission is not paid out after deletion. We show you the open amount and ask you to confirm before proceeding. Settle any open payout first if you want to receive it.

Tenant, partner and agent accounts

Tenantsuite, Partner Portal and Agentsuite accounts cannot be deleted in the app. Deletion is handled on request by email: write to us at the address below and we close the account for you. The same retention rules apply.

If you cannot sign in

Write to info@propertysuite.ae from the email address on the account, or message us on WhatsApp at +971 58 583 0479. We will verify that the request comes from you and complete the deletion within 30 days.

Related

See our Privacy Policy for the full picture of what we collect and why, and our Terms.