Terms & Conditions

1. Operating Entity

PropertySuite is operated by Propertysuite L.L.C-FZ, a Limited Liability Company registered in the Meydan Free Zone, Dubai, United Arab Emirates (Licence No. 2649715.01), with registered address Meydan Grandstand, 6th Floor, Meydan Road, Nad Al Sheba, Dubai, United Arab Emirates. All payments processed through PropertySuite are handled by Propertysuite L.L.C-FZ. Service execution is coordinated through the PropertySuite Certified Partner Network as described below.

Trade name: PropertySuite. Operating entity: Propertysuite L.L.C-FZ, Licence No. 2649715.01, Meydan Free Zone, Dubai, UAE.

2. Platform Scope & Accounts

These Terms govern your use of the PropertySuite platform, which comprises the Owner Portal (propertysuite.ae), TenantSuite (tenantsuite.ae), the Partner Portal (partners.propertysuite.ae), AgentSuite (agents.propertysuite.ae) and DeveloperSuite (developers.propertysuite.ae, access by invitation only), together with the public website, the service marketplace and the property valuation tool.

Service Providers: if you deliver services through the Partner Portal, your relationship with us is governed primarily by the separate PropertySuite Service Provider Agreement accepted during onboarding; these Terms apply to your use of the platform itself.

You must provide accurate information when creating an account and keep your credentials confidential. Accounts are personal; access for colleagues or team members must run through their own accounts. We may suspend or terminate accounts that are used to violate these Terms or applicable law, or to abuse the platform (including scraping, unauthorized access attempts, or misuse of contact features). You may close your account at any time by contacting info@propertysuite.ae. Closure requests are handled by our team; where your portal offers a self-service closure option, you may use that instead. Certain records survive closure because we are legally required to keep them (for example invoices, payment records and identity checks); which records, and for how long, is set out in section 9 of our Privacy Policy.

3. Service Delivery via Certified Partner Network

Certain services such as snagging inspection, Golden Visa application support, Ejari registration, POA notarization and similar professionally licensed services are performed by UAE-licensed third-party providers who are part of the PropertySuite Certified Partner Network.

PropertySuite assumes responsibility for:

• Selection and qualification of partners
• Booking, scheduling and customer communication
• Payment processing and invoicing
• Quality assurance and reporting

The professional service itself is performed by the respective partner. PropertySuite is liable solely for coordination and intermediation services. Identity and license number of the assigned partner can be requested in writing at info@propertysuite.ae and will be disclosed within 5 business days.

4. Disbursement of Government Fees

Where a service includes government fees, regulatory charges or comparable third-party costs (e.g. GDRFA visa fees, Land Department fees, Notary fees, RERA Ejari fees), these are paid on behalf of the customer to the relevant authority and are included in the bundled price displayed at checkout.

Such pass-through amounts are treated as disbursements (out of scope of UAE VAT) in accordance with FTA Public Clarification VATP018. The customer is the legal payer of these fees and authorizes Propertysuite L.L.C-FZ to settle them on their behalf.

5. Right to Information & Provider Disclosure

The customer has the right to request, in writing, the identity of the specific Certified Partner assigned to their booking. Upon written request to info@propertysuite.ae, PropertySuite will provide within 5 business days:

• Provider company name
• UAE license number
• Insurance coverage details

PropertySuite maintains complete partner documentation in internal records for compliance with UAE Consumer Protection Law (Federal Law 15/2020) and tax audit purposes.

6. Pricing

All prices displayed at checkout are final and inclusive of:

• Government fees where applicable
• All partner fees

No additional charges will be billed without prior written agreement.

7. Refund Policy

We refund what we do not deliver. If we cannot perform a booked service, do not perform it, or cancel it, you receive the amount you paid for it back to the original payment method.

If you cancel a service that we are able and ready to perform, a refund is not automatic. Where execution has not started, we refund the amount we have not yet committed to a Certified Partner or to an authority on your behalf. Where execution has started, any refund is limited to the part of the fee that has not yet been earned or spent, assessed against documented progress, unless mandatory law requires otherwise.

For services with high upfront third-party costs (e.g. Golden Visa government fees once submitted to GDRFA), refunds may be limited to the unused portion of the coordination fee. This will be clearly communicated before any non-refundable expenses are incurred.

Statutory withdrawal rights are unaffected. Where mandatory consumer law grants you a right of withdrawal, for example the 14-day right consumers in the EU and EEA have in distance contracts, that right applies in full and nothing in this section limits, shortens or replaces it. If you exercise it, we refund in accordance with that law.

8. Liability

PropertySuite (Propertysuite L.L.C-FZ) is liable for the coordination and intermediation services as described herein. Liability for the professional service itself rests with the assigned UAE-licensed Certified Partner. PropertySuite requires its Certified Partners to carry professional indemnity insurance appropriate to the services they deliver.

In case of service quality issues, PropertySuite will mediate resolution with the Certified Partner and, where appropriate, arrange for re-performance or refund within the applicable terms.

9. AI-Assisted Features

Parts of PropertySuite use AI systems, described in detail in section 5 of our Privacy Policy. This includes automated responses in WhatsApp conversations until a team member takes over; AI-generated document and tenancy-contract data extraction; the reading of identity documents you have provided (passport, Emirates ID, visa) to record their type and expiry date; AI-drafted email responses reviewed by our staff; the help chat; AI-generated property value estimates; and, for job applicants, an AI-assisted first ranking of applications that our team triggers and reviews.

AI output can be wrong. AI-generated content on the platform is provided for information and convenience. It is not legal, tax, investment or valuation advice, and data extracted by AI from documents may contain errors; verify important values against the original document. Where an AI system communicates with you directly (for example on WhatsApp), you can always request a human response.

10. Property Valuation Tool

The public valuation tool produces an automated estimate based on Dubai Land Department market data and statistical models. It is not a formal property valuation, not an appraisal within the meaning of RERA/Taqyimee or RICS standards, not a survey, and not investment advice. Actual sale or rental prices can differ materially. Do not make purchase, sale or financing decisions based solely on this estimate.

11. Platform Availability & Content

We provide the platform with reasonable skill and care, but on an "as is" basis: we do not guarantee uninterrupted availability, and scheduled or emergency maintenance may cause downtime. Market data shown on the platform (including Dubai Land Department transaction data) is provided under the Dubai Pulse open data licence and may contain errors or gaps originating from the source.

You retain ownership of content you upload (documents, photos, files). You grant us the licence needed to store, display and process that content in order to provide the services, including the AI processing described in section 9 and in our Privacy Policy.

12. Communication

By booking a service, you consent to communications from PropertySuite via email, in-app notifications, and (where you have provided your phone number) WhatsApp regarding your booking, case progress, and related operational matters. Messages you receive from us on WhatsApp may be generated with AI assistance as described in section 9.

Marketing messages (for example monthly market value updates for a property you had valued) are sent only where you have opted in. Every such message contains an unsubscribe link, and an unsubscribe or withdrawal is recorded and checked before any further marketing message is sent. Notification preferences for operational messages can be managed in your portal settings.

13. Data Privacy

Personal data is processed in accordance with the UAE Personal Data Protection Law (Federal Decree-Law 45/2021) and, for users in the European Economic Area, the United Kingdom or Switzerland, the data protection law applicable to them (including the GDPR). Data shared with Certified Partners is limited to what is strictly necessary to deliver the booked service. Government fee receipts may bear the customer's name as required for VAT disbursement compliance.

Full details on how we collect, use, share and protect your personal data are set out in our Privacy Policy.

14. Governing Law & Jurisdiction

These terms are governed by the laws of the United Arab Emirates and the Emirate of Dubai. Any disputes shall be resolved exclusively by the competent courts of Dubai.